On July 18 we called Good Sam Roadside Assistance for a tow truck for our motorhome that was stuck at the Nason Creek Rest Area in Leavenworth, WA. We needed a tow truck to lift up the back end of the motorhome that was stuck on the pavement. The lady (Jordan) who took our call refused to send a tow truck and wanted to send a mechanic out to fix our jack which was not the problem. No one ever showed up including the mechanic she insisted on sending and we sat partway in the roadway for over 3 hours in the dark with our children while we waited for someone to drive by that could help us. Why do we pay for Roadside Assistance if no one is going to come help? We returned from our trip last week and still haven't heard back from Good Sam. For all you know we could still be stuck. I would like to hear back from Good Sam with an explanation on how this could happen and why we were ignored. Paul & Sandy Kolash [protected]