I was booked on the eight o'clock bus, reg# [protected]-CM21R-0800New-RIC, on September 3rd 2021. it left out of New York 34th street twenty eight minutes late in to Washington, D.C. Union Station. This caused me to miss the connecting bus into Richmond V.A. I wasn't told by staff right away, when I was placed on the line where that bus was to take me, that it had already departed; until I had been on that line, at lest twenty plus minutes. I then asked another Mega Bus employee about what time the bus would arrive. I was then directed to speak to the person in the booth on that platform, when I ws told of the situation, that the bus had already left on time and the next one wont be here until the next day. It was recommended to go to Amtrak. I was able to get a ticket (RES# 6FE5E2-03SEP21)for the three O'clock train into Richmond-Stap Ml, VA. This was the only time, that I was ever not satisfied with Mega Bus service.