I called in and obviously said something to irritate Glenda in the scheduling department; she kept asking me for bits of information "what's your name, let me put you on hold" ten minutes would go by, then she'd get back on the phone ask "what's your address, let me out you in a brief hold" another ten minutes would go by. I was humiliated hearing the giggle in her voice and after 45 minutes of this had enough. I work in a scheduling department and there's no excuse for treatment like this- to be specific I was calling in to make an appointment with a high risk OB and explained that I was in a great deal of pain from endometriosis and PCOS and my referral said "to be seen within 7 days" she refused (with no good reason to schedule me within that time frame) which was upsetting but not as much as hearing her laugh (subtlety) at what she was doing taking tiny bits of information and making me hold. I've never had anyone take my name then make me wait ten minutes then take my address, then make me wait another ten minutes to take my insurance information, etc. Someone might want to remind her that a little kindness goes a long way. Thank you for taking the time to read this I very much appreciate it, have a good day.