On 19 January 2021 I discovered you (02) had been taking monthly amounts from my bank account since January 2014 for a mobile phone I do not have. The total amount you have taken is £999.45. I have spoken to various 02 staff since the 19 January 2021 and on each occasion they have promised me my money refunded within 5-7 days. The call centres I have contacted are, England, South Africa, India, Belfast. Can you please settle this dispute before I take this further legal action . Yours sincerely Alan Laing