30 Apr, 2021 → by ClaimboUser379313
Gas Station Attendant over charged my checking account

1

Good Evening, My name is Geraldine Major, I am a regular customer at your Roslindale store. Today at approximately, 1:00 EST, I attempted purchase gas from the kiosk attendant. I believe his name is Mo. He was on his cell phone. I told him I was just topping off my tank because I had 3/4 of a tank of gas already and asked him to just put 6.00 in my tank. I gave him my Stop and Shop card and my debit checking account card. As I was pumping my gas I heard the tank running over and realized he had authorized 15.00 instead of the 6.00 I requested. I replaced the pump leaving gas in the line because my tank would not take any more gas. When I went back to the window to alert him, he said " I thought you said 15.00. I told him, I clearly told you that I was only topping off my tank, but you were talking on your cell phone and not paying attention to your customer. He went on to argue with me stating he knew his job and he was no longer part time but a manager. I told him this is not about your employment status, but not paying attention to your responsibilities and customer requests. Complaint Manager please be advised I was intentionally using a checking account that I knew only had 12.91 as a balance until my Social Security check is deposited . That was the reason I was only topping off my tank with 6.00. Now I will be charged 35.00 from my bank for over drawing the account. I immediately brought this to the attention of one of the store managers, his name was Jordan. Please inform your staff to stay off of their cell phones when dealing with customers and especially when handling money. You are welcome to contact me at my home 61 Roseberry Road Hyde Park, MA 02136 or by telephone [protected]. Thank you for your attention to this matter.
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