I will state that as of today I am never going back to assurance wireless. This has been the nail on the coffin for me. I received a replacement for their god awful umx devices which would not allow me to make phone calls, something a phone would be able to do. After all the hell I went through and even contacting the better business bureau about it to direct my case, they finally agreed on sending a replacement to my home. After yet another moment of hell to activate that thing (I had to go online to their website to do such instead of just marking a phone number) I find out the same issue plagued it despite of the device being new! What is this nonsense?! How can a phone carrier that prides itself to help those with low resources offer such horrible devices on which you cannot even be able to make phone calls with? Like I said above I am not bothering with this company after this. Shame on you assurance wireless.