1 Jan, 2018 → by ClaimboUser894274
Gap Visa Closure
3
Hi! I'm writing because I'm extremely upset at Ge Money Bank. I had a mistake last month with a pymt on my Gap Visa card. The issue was I'm in the process of switching from 1 bank to another. During the switch I didn't realize I hadn't updated my bank information. To make my balance an even number I paid a minimal about of $1.83 as I had already made my pymt that month. A few days later I logged into my account and it said my account had been closed. I immediately transferred money over to my old account and paid off balance in full. I think called and spoke to a young lady at Ge money bank who understood my situation and promptly re-opened my account. Today I receive a letter in the mail stating my account has been closed. The lady I spoke with advised this was rectify situation. I attempted calling today to speak again of my situation and was not helped. I am attempting to reopen my account as I have other accounts with Ge money, but I may not keep but close due to this situation. I love the Gap and up until this point Ge money and would like my account reopened with it's credit line intact etc.