Before August 2019 we purchased the Sears Protection Agreement for our Kenmore refrigerator. Shortly thereafter it began to malfunction and we were loosing food. After many visits FWSC (Sears Protection Agreement) has been unable to repair our refrigerator. And so, on October 15 we requested a replacement refrigerator under the agreement for the Kenmore refrigerator. We were informed that replacement authorization #7088 40** **31 had been issued to us. On 23 November 2020 we were informed that we had been awarded $2200 toward a replacement. Since that time the Sears Protection Agreement company has been non-responsive to our communications. We don't know why, but we do know that they are not honoring their agreement for the badly working Kenmore refrigerator. User's recommendation: Agreement only good for minor problems.