Placed order for standard sized queen headboard in custom fabric (chosen from selection on West Elm). Order placed 17-Jan-2021, estimated delivery 24-March-2021. Timeline excessive but I understood based on the current situation. As the delivery date approached, I received no communication and logged on to see the date was bumped out to mid-July 2021. I received no communication from West Elm about this additional delay. Upon calling customer service, I was advised that their vendor for this product would be contacted and a response would be provided in 7-10 business days. Again, extremely excessive for a status update for a placed order. After waiting 15 days, I called again to be advised that the vendor never responded and another email would be sent, again with a 7-10 bus day response window. I will now be waiting an entire month to confirm the status of the order. I was never proactively contacted for any of the delay or to follow up on my inquiry. I can say with certainty that I will not be a future West Elm customer despite the number of rooms we are looking to remodel.