We ordered chairs from Haynes Furniture in December that were promised in late February or early March. After many calls they finally arrived MAY 27, but the massage units in the chairs were not centered or level, so when you tried to use them they were going diagonally across your back - very uncomfortable. The other problem is that the seams on the upholstery are a mess, nothing is straight and nothing lines up. We have tried calling multiple times with no response. User's recommendation: Run Don't Walk Away from Haynes!