I received a phone through Asurion the insurance company for Sprint. There was no fee associated with this phone. My obligation was to return my old phone when the package arrived. On Feb 13th, I received an email that my phone was received by Asurion. (If you didn't return there was a fee). I didn't have to worry I followed the instructions. On Feb 27th, I had a debit to my checking account in the amount of $545.00 from Asurion. I called immediately and was on hold for an hour. After speaking with Asurion they agreed to return the funds along with 4 $30 overdraft charges in 7 to 10 business days. They also told me to contact Sprint. I did so immediately to hold on the line for 30 minutes. When I was transferred I was then hung up on. On Monday March 1st I called Sprint and was told to use the chat box online. I told them the story and they didn't seem to understand as they were offering me a $20 credit for my phone. At this point I explained I can't wait 7 to 10 business days as you took money without my permission. After 3 hours I finally spoke with a lady from the CEOs office at Asurion. She was very nice but told me that they would only be able to reimburse for 3 overdraft fees. I asked if all calls were recorded and she said yes. I asked that they listen to the call from Saturday were they agreed to reimburse me. As of today March 1st I have 8 overdraft fees for a total of $240 plus the $545 they deducted. All I asked was for them to make me whole and they refused. If I didn't pay my bill would I be allowed to tell them no? Of course not I would have to follow through or have consequences but this million dollar company can't cover my overdraft fees that they caused. Along with that waiting 7 to 10 business days to get the money that they took back is ridiculous. They could send a wire right to my account.