For last month and a half I have "pending" transaction. Called customer service twice now, been told they will send me some details in letter... but... nothing. Really upsetting and disappointing. Not sure who I have to talk to and where to find them. Also I wrote a letter to customer service on top of that, but no response for two weeks I had transactions previously, also was not the smoothest process, but at lest I had a clarity after calling customer service. This time customer service would keep me on the phone for 15 min just to tell me that someone will contact me later with some details... as I said I never been followed up.