I called and emailed ETS and respectfully requested a full refund due to the fact that the testing centers here in PA are closed due to COVID #19. ETS refused to give a full refund. I could see this if the circumstances were virus-free. They state that I should be able to take it by April 30. However, they have NO way of knowing that and are throwing out dates to justify their actions. User's recommendation: Ask your State DOE for alternate testing company or way to waive requirements.