We just refinanced through The Money Store. It was a streamline refi. We had to pay $570 for the appraisal and cannot even get a copy of the appraisal. We where told there will be no mortgage payment for February, 2021 (recv'd email) but Amerihome (previous company) withdrew mortgage. My wife has spent countless hours with Amerihome and they send us a check for $.08 cents. They are supposedly still reviewing after 3 weeks. My wife emailed Rachel at the Money Store,the Thousand Oaks, CA office couple of times, no reply. As she had emailed us we should not be paying February installment. Why are we spending countless hours when The Money Store messed up. I would not recommend The Money Store. User's recommendation: We just refinanced Fed, 2021. I would not recommend The Money Store.