30 Jun, 2021 → by ClaimboUser30862
Frozen acount without ANY notification
2
BE AWARE ABOUT EMIRATES NBD!!! My account was blocked without any notification from the bank. I am outside of the country and have emergency situation without any source of existence. Moreover I can not reach customer service by phone, automatic system is sending me to the bank to unblock the account first. I am writing multiple emails to the customer service, they are footballing me to the online bank support. I am writing them through online banking application, and did not receive any feedback. I got reply only through Facebook bank page, the "most official" their source))) that I have to update EID. Sent all documents as was adviced and received automatic reply that it will take 8-10 working days. Really? And if someone is may die till you will update documents that you need... Be aware that they may block your account and your money any time and without notification and nobody will assist you, support you or care about your problems! Zero service and respect to the client!