Be advised that have a complaint regarding my experience with Midas auto service (Please see attached receipt). I went to Midas muffler shop on the 7th of August 2019 to get a front-end alignment because my Mercedes Benz vehicle was pulling to the right. After receiving the front-end alignment and paying $129.50, I left the shop. After I left the shop and started driving, I noticed that the car was still pulling to the right. I returned with my car and told the service manager that the car was still pulling to the right and I need the problem corrected. The manager told me that he couldn't align the car correctly because I needed new front struts. I asked him why he didn't tell me that information before he did the alignment because I would not have had my car aligned if he couldn't do the front- end alignment correctly. He told me he didn't know my front struts were defective until he did the alignment. I told him that if he told me he could not do the alignment correctly due to defective front struts I would not have authorized him to do a front- end alignment. After doing some research regarding the caster, camber, and toe for front- end alignments, I came back to the shop to talk to the manager once again. I came to the shop with a friend, [name removed] (phone number: [removed]), who was the individual that recommended this shop to me. I wanted further clarification regarding the reason he could not do the front- end alignment correctly due to defective front struts. After he explained this issue to me further, the manager informed me that if I get my front struts replaced, whether it be at Midas or whether it be at another shop, he would be able to do the front end alignment for me correctly under the warranty at no charge. Mr. Munoz was with me when the manager told me this and he said he would be happy to verify this information to Midas International Corp. if you would like to call him. He told me he would verify that this is exactly what the manager told me. I called the manager on October 7th to schedule a front- end alignment and he informed me that he had no recollection of our conversation and he would only do the front- end alignment under the warranty if I purchased the front struts from Midas. He claims that he told me that he could not do the alignment correctly because of defective struts and I authorize him to do a defective front- end alignment anyway. I told him I would never be so stupid to authorize him to do a defective front end alignment for $129.50 if he told me that he couldn't do the front end alignment correctly due to my defective front struts. He told me he would do a front end alignment for me for $89 and I told him that is unacceptable. I told him that he was insulting my intelligence if he thought I would be so dumb to authorize him to do a defective front end alignment for $129.50. I told him I will file a complaint with Midas International Corporation and I doubt if anybody in their corporate headquarters would believe a customer would authorize him to perform a defective front end alignment. I am requesting a refund of $129.50 or a free front- end alignment from any Midas Auto Service Shop to correct this problem. Thank you for your consideration regarding this matter. Regards, [name removed]