Newmar RV needs to know the service we have required from Freightliner had not been met. Our RV had to be taken to Freightliner-Houston May 9 due to some very serious electrical issues (Transmission Comm. Fail). We were told 3 weeks ago that our problem had to be elevated to 2nd level at the Freightliner Corp. office. We never heard one word if that issue was Ever elevated or not. After several inquiries and no response and then visiting Freightliner-Houston June 20, we still were not sure if the Tier 2 Level had been contacted or not. I called Newmar June 21 and they connected me with Freightliner and I was told by Freightliner then that a part/module had been ordered June 20. That's 6 weeks. Newmar needs to know who they are dealing with because it certainly appears that Freightliner is dragging their feet on customer service. My name is Jamey Davis. The Freightliner reference # is 6463-either (4) 926.