At&t basicaly stole my iphone 7 -128 gb and tied me to a 30 month service contract. If i want the iphone 11 unlocked- i must pay off the phone. This is not the definition of free. I have been on the phone on hold attempting to discuss with corporate office and 1. I remain on endless hold 2. There is no resolution to the issue. This is fraud. At&t cheats the public and does not conduct honest business.