I have been trying to file since early April. There was fraud in my name so I couldn't file until that was cleared. I was told that I would be notified when the fraud was cleared. I never heard anything. I've called numerous times and was transferred back and forth between departments and usually ended up with dead air when a transfer didn't go through or someone hung up. I had a long scheduled phone appointment yesterday morning. The person I talked to was very nice but had to keep putting me on hold to find out information. He finally told me I had to talk to another department and that department had a line opened and he'd transfer me. Not exactly, the auto attendant just scheduled another meeting! This has been going on since APRIL!