I ordered a large Floral Harmony Bouquet for my wife's birthday. The picture of what I ordered and what I received are not close. Most of the flowers were not open, fair amount were dead. Very disappointing and misleading. I called your customer service number the next day and was put through your system - horrible - I was talking to somebody who had a rooster crowing in the background. I explained to him that I was not satisfied with the order and wanted my money back. He offered a $20 credit or to have the order redelivered. I chose to have them sent again. I have not received them and it has been over a week and I have not heard from you. I am on hold again at this time and have been so for about 15 minutes with your customer service rep. I'm sure I am on hold so that he doesn't have to talk to me. I want my full money back at this time, not a $20 credit. The pictures below of what I ordered and received are below. Gary Gordon [protected]