I made a booking through them for a flight from Bucharest to Washington and back. The booking incorporated flights with different airlines and was handled overall by Hahn Airline. The first flight went well. The return one, which was structured with 2 layovers (one in Dublin and one in Glasgow) and 2 different airlines (Air lingus for the first two flights and Blue air for the last one) started badly as the first flight left with 1 hour delay which caused my mother (the passenger) to miss the second and third flight. Air Lingus gave her another flight from Dublin to Glasgow 5 hours later, but when she got to Glasgow none of the 2 airlines (Air lingus or Blue air) wanted to help her with the final flight. Want to clarify that all these 3 flights from Washington to Bucharest (Washington- Dublin, Dublin-Glasgow, Glasgow - Bucharest) are on the same ticket/ reservation. Air Lingus which handled the first 2 flights said they did their part and can't do more as they don't have any agreement with the other airline (Blue air). They actually said this reservation is a broken fare and should have never been structured this way because is not offering protection as they don't have any agreement with Blue Air. Blue Air said they don't have any fault that my mother missed their flight, plus their next flight to Bucharest is in 3 days. I contacted also the Hahn air (the overall "processor" of these 3 flights) and every time they told me the travel agency (Exploretrip) should contact them about this. I spoke with the travel agency multiple times (also sent multiple emails) and now more than 8 hours later I don't have any answer back from them. Every time they told me to be patient as they will try to do something about (they told me this after they "instructed" me several times to call all these 3 airlines from above) and still no answer back from them as of now. My mother which is 60+ has been on the roads for more than 24 hours now and spent most of this time waiting in airports is very tired and affected by this, especially that she doesn't know anything about when she will finally be able to get home. Thus, I just bought her the first available flight to get to the destination (which is not even a direct flight), but I firmly consider I should be reimbursed by Exploretrip (or Hahn air) for this cost as I bought from them a two-way flight from Washington DC to Bucharest and not only half of it as I got to benefit from.