Virgin Australia flight VA 0467 08:00 Perth to Brisbane 1st June 2019 - COMPLAINT My wife, Yvonne Felix (age 78), and I, Charles Blanshard (age 67) were scheduled to fly from Perth to Brisbane on flight VA 467 at 08:00 1st June 2019. We arrived at Perth Domestic airport and checked in on arrival and Yvonne's suitcase was checked into the cargo hold. 07.35 at the boarding gate Yvonne's boarding pass was accepted, when mine was scanned I was told I could not fly the seat had been double booked / over sold the seats available, although the boarding pass supplied earlier did have a seat number allocated, row 12A I believe but the boarding pass was taken off me during the morning. We had never experienced anything like this before and really could not understand it. We were both so shocked we did not know what to do, so we did as we were told. Yvonne was told to board the aircraft because boarding was closing, and I was told to return to ‘check-in' to arrange another flight. We really did not have time to say goodbye to each other, we are a very close couple, both pensioner's. My ticket was booked and paid for in November 2018 via Flight Centre so how on earth can I not have a seat and I had been issued a boarding pass earlier. I went back to check-in and was then taken to a see a young man (sorry I cannot remember his name) who said he would arrange another flight to Brisbane. He checked the system, there was a direct flight from Perth to Brisbane that evening at 22:00, arriving in Brisbane at 04:30. I said that was not acceptable because Yvonne my wife was on the fight I should have been on landing in Brisbane at 14.30, at this point I was told we should have been offered a later flight together. The young man checked further and said I could fly from Perth to Sydney at 10:45 and then fly from Sydney to Brisbane at 18:00 arriving at 19.30, I accepted this option. This meant Yvonne would be on her own waiting 5+ hours for me and it also meant our plans for the afternoon had to be cancelled. I said I would like to complain and was told to visit the Virgin Australia website. I was told I could wait 2+ hour's in the Virgin Australia lounge until the flight to Sydney. Whilst in the Virgin Australia lounge I asked the young lady on reception if she could please arrange for Yvonne to be given access to the Virgin Australia lounge in Brisbane until I arrived so she would be comfortable, she said she would check if that could happen. Just before boarding I was told I needed to contact Yvonne and tell her to talk to a Virgin Australia staff member to show her where the Virgin Australia lounge was so she Yvonne would be allowed in. Of course by this time Yvonne was half way to Brisbane on the aircraft so I could not contact her direct, only text her hoping when she arrived in Brisbane she would see the text and know what to do. Why Yvonne could not have been met in Brisbane and escorted to the Virgin Australia lounge I do not know, this whole problem was NONE of our making. I boarded the flight to Sydney and arrived on time, I rang Yvonne who said she had seen my message and was in the Virgin Australia lounge, but like myself very upset that we had not flown together, and like myself could not understand way. I had about 1 hour before boarding the flight to Brisbane, arriving on time and at 19.40. This whole debacle has caused Yvonne and I a great deal of heartache and stress, we are both pensioner's and at our time of life can do without this kind of trauma especially as it was none of our doing, it has left us both very upset. We went over our car parking time and instead of a four plus drive home in daylight, it was dark all the way home, and we arrived at midnight. I wish to complain most strongly about what happened to us, how can a ticket bought nearly eight months ago and be given a boarding pass and seat number not be honoured, when more than likely most of the tickets on that flight were purchased after mine. I would like to say the assistant who organised my flight to Sydney then on to Brisbane and the two Virgin Australia lounge assistant's were very understanding and helpful. Yours faithfully, C R Blanshard Tel. [protected]