17 Mar, 2021 → by ClaimboUser609983
First order was 3/4 wrong and unwilling to rectify

4

I just ordered my first batch of meals. When I received my order I already knew something wasn't right when I opened the box, there were many things I didn't order. I reviewed what was on my meal menu to my order form and 3/4 of it was wrong. I know because they sent me food I am allergic to. I called customer service to see if they would rectify order. The comment I got was I see you ordered that. Well I didn't, I don't know if the website has a default or something that caused my order to go through wrong but I explained I would never order broccoli because I have a problem with my stomach that can't digest it. I did not like many of the food options that were sent to me. She only offered to replace the broccoli foods not send me the foods I did order. Yes they offered a refund but that was not what I wanted! I just wanted the food I wanted! I was looking forward to going on with my weight loss journey and now I have to start all over again. I cannot believe they wouldn't fix a first time customers order to keep a customer. Provided picture of the foods and the number I actually ordered from then with pen
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of NutriSystem you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.