1. 10h00 - Called MWeb on 2May21 - #6 in queue - spoke to Stephany to resolve - she told me everything was fine as far as she could see but that she would enquire and revert back. 2. 12h20, 2May21 still no response - called Mweb again - #26 in queue - spoke to Stephany again - ref. MWB17752936 - tells me nothing wrong at MWeb I must "Google" the number for Metrofibre and find out myself what is going on there! Unbelievable! I reminded her that my internet is down and she provided me with the number. 3. 12h30, 2May21 - called Metrofibre - Ivana (ref. [protected]) tells me everything on her end is "within specification" and that she has reprovisioned my account. She assures me the fault is not Metrofibre end and the problem is with MWeb side. 4. 13h00, 2May21 - called MWeb again - #16 in queue - ref. MWB17752936 & Metrofibre conact ref. 82334 - spoke to Stephany - Total reset done one rooter renamed rooter user+pwd after back to original - tested link direct from fibre box excluding rooter - used 2x different user+pwd sets to make sure it is fibre/box related not user end 5. 13h25, 2May21 - called Metrofibre again - ref [protected] - Ivana has all stated ref numbers - declares that technicians do not work on Sundays and that I should not expect any action - could have told me this at the beginning!! - tells me turnaround time is 3-4 days!! - THIS IS COMPLETELY UNACCEPTABLE TO BE WITHOUT INTERNET THESE DAYS. - If this is part of the contract, this outage has never happened and I have certainly never consented to such long down times. 6. I am no longer content with such a poor service and I feel that I have been done in with this poor cover. Never heard of such a long outage and I expect to be compensated for the extra costs and loss of service incurred.