On the 23 Feb 2021, i received a notification to pay R 399.00 for my Mweb Fibre order, I paid immediately. On the 26 Feb 2021, I confirmed my installation for the 29 Feb 2021. However no one pitched up at my address at the scheduled time. I called Mweb and was told that they will call me back. Over the next few days I called Mweb to see what was going on, none of the representative could provide me with any information. After 6 days and still no feedback, I decided to cancel my Fibre order as well as my current ADSL service which was with Mweb. I requested the cancellation on the 04 Feb 2021. Although I received my refund on the 17 Feb 2021, Mweb has still not cancelled the order. Therefore when I approached another ISP to handle my fibre installation they advised they cannot assist me as Mweb has not released my line. They have also billed me incorrectly this month. When I call after sales department was was told my cancellation would be process in 7 days. When it wasn't I called again and was told it was 10 days, when I followed up once more, I was told that it would take 14 days from the 28 Feb 2021. Clearly no one knows how the cancellation process works. I desperately require the fibre installation to take place however the other service provider can only assist me once Mweb sorts out their mess. I have been a customer with Mweb since 2012 and this is the first time I have ever had an issue with their service. I have called the after sales department about 12 times since the 04 Feb 2021, I am constantly promised that some one will call me however no one calls. On 3 of these occasions I was told Carmen he manager will call me. To date Carmen has not called. If this was not bad enough they have billed me incorrectly. I called the billing department but was once more told that someone will call me back. this been 5 days since that enquiry and still not feedback.