25 May, 2021 → by ClaimboUser851218
Faulty lenses and poor customer service

2

I would not recommend using this company or their lenses. I ordered a year's worth of disposable lenses. I found that some of the lenses were "rolled" in the pack, leaving a crease. I was told they would still work, but these lenses caused vision problems and I stopped using them. Initially, it was just a few lenses, so I didn't worry about it, but after a dozen or more I finally contacted the company. After moving through all their hoops, for months, I was told they couldn't replace the lenses because my prescription had expired, even though it was valid when I first contacted them. The bottom line is their customer service is lacking and their product faulty. There are many other contact lens companies out there. I will be changing companies.Don't User's recommendation: Don't use this company.
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