12 Sep, 2021 → by ClaimboUser283225
Faulty booking site and unprofessional staff
1
On 9/11/21, I submitted a reservation request for 9/19/21-9/21/21 through the online booking site. The rooms were noted to be $99/per night as long as I paid for the stay upfront, which I did. Upon my credit card being charged, the reservation dates changed to 9/12-9/14/21. When I called I was told that there online site doesn't magically change and that if the dates were wrong, it was my fault. When I asked if I could just move the reservation to the dates I needed, I was told that I could if I prepaid for those dates, which does not make any sense given they already charged me for the 9/12-9/14/21 stay. No attempt at all to be helpful or professional. Very poor experience!