7th Sept 2021 - Copy of email sent to Gemma Webster today. Dear Gemma (Gemma.[protected]@kuehne-nagel.com) I saw the emails from Davina/Luke during my holiday regarding delayed shipments and I am annoyed to see that the misinformation and lack of information Davina is being told is still persisting. We have been in this game for a very long time and never come across such ineptitude to give a more precise estimation of delivery frame, even with curve-balls thrown in during goods journeys. You've put us in a position of passing on the details in good faith/trust to our customers (given by you) which is now changed by you at the last minute almost daily. What is going on Gemma? How could all this go do dreadfully wrong. It's like pulling teeth. We cannot afford for you to lose us any customers so I need your definitive responses immediately for the outstanding orders from Topcer in Portugal. And where on earth are our Pavigres goods? In a highly connected world why have you no clue where they are? Truthful answers back to us now please Gemma. Enough is enough.