Absolutely shocked to phone the ICU my father were in for an update just to find out he passed away 9 hours ago. Non one contacted us. We heard the news from his Dr's receptionist as we could not get hold of anyone and ended up phoning her. No one contacted us to go say our final goodbye, no ons showed any respect. The only thing they demanded on was get a company to fetch his body, that was their words when we spoke to them. Absolutely disgusting. The customer service we received were shocking absolutely shocking. Considering you have a medical aid and pay for a service, Netcare Union Hospital in Alberton did not provide any. The staff needs training in how to deal with families and have some respect.