For the second time Couriers Please has failed to meet their contractual responsibility to deliver a heavy consignment to the correct address. We live in an area where Australia Post does not deliver and as a result have to have redirection order to a local Post Office where we might collect our mail. However my wife is visually impaired and I am unable to because of age and chronic medical conditions unable to carry even light weights. For this reason we confirm with the suppliers of anything we order that it will be delivered to our address by their own vehicle or their designated courier. In both of these incidents the consignor has been led to believe by Couriers Please that they will deliver the consignments to the consignee's address. They had no knowledge whatsoever that Couriers Please subcontracted consignments to another party which in our case was Australia Post who does not make deliveries, for their own commercial advantage, to hundreds or thousand of addresses in Australia. I have attempted to make complaint to Couriers Please but all that has been offered is an apology from a call centre. I have been told that Couriers Please does not have a complaints department and that I they would not accept a complaint from me despite being an injured party for they will only accept complaints from consignors. I gather from my conversations with Couriers Please that they only make deliveries in dense urban areas and rely on a system of undisclosed subcontractors including Australia Post to cover completion of their contracts. This latest incident our ours taking nine days to reach us from a consigner just 26kms away and then after having made our own arrangements to have it collected from a Post Office.