I am writing to express my absolute disgust and anger at your failed extended "protection" plan policies for Home Depot appliances. I purchased approximately $5, 000 worth of kitchen and laundry appliances from Home Depot in 2017. At the time of purchase, the Home Depot sales associate recommended purchasing the extended "protection" plan in case the appliances needed maintenance or repair. I purchased a 5-year extended "protection" plan that cost approximately $500.00 for five appliances under Asurion. I have never filed a claim to use the "protection" plan until two days ago when a very large container of liquid laundry detergent fell off a shelf in the middle of the night and spilled all over my washer and dryer and onto my laundry room floor. I did not discover the spill until mid morning the next day. The spill was so extensive that I had to pay a to clean the laundry room floor. Now, about your failed Asurion "protection" plan. After the spill, I noticed that liquid laundry detergent seeped into all the seams of both the washing machine and dryer. I also saw that liquid detergent seeped into the tumbler where my clothes dry. I called Home Depot to file a claim under my make pretend "protection" plan with Asurion. I wanted to have both the washer and dryer serviced to make sure there was no damage to the parts of the machine for the reasons stated above -- detergent seeped into the appliances. At first, I was given a number to call Allstate Protection. The number I was given never rang and further, as it turns out my "protection" plan wasn't even with Allstate but Asurion. When I was finally able to speak with someone at Asurion I was told that because there was no "natural" or manufacturing cause for any electric or machine damage my appliances were not covered. I questioned repeatedly whether Asurion could guarantee that there was no damage, and they could not. Rather, the associate said that "under this scenario, the protection plan does not apply", he couldn't help me any further, and he hung up on me! Home Depot is quick to take my money and make a sweet argument for extended "protection" with companies such as Asurion but when it comes time to use the extended "protection" suddenly, the "scenario is not covered". The sales associate at the time of purchase made the case that I could get extended protection -- apparently this is false. Asurion has revenue estimated at over $6 billion according to financial information from 2019. How much would it cost to send someone to inspect the unit and clean it? Honestly, considering your annual sales -- to not process my claim is just another example of dishonest sales and failed customer service. Now I understand why people lie to get service from their "extended protection plans". Luckily for Home Depot and Asurion I am an honest person and told the truth which got me no service on an extended "protection" plan. Home Depot and Asurion want your money and that's about the size of it. Signed an angry and disgusted customer, Antoinette Freitas Aiea, Hawaii