After years of spa treatments not really being in the budget, I splurged on a couple treatments for my friend's upcoming wedding. I purchased gift cards to cover my services since I knew it was a stretch and I wanted to make sure the funds were reserved. When I arrived at the location I discovered the salon had moved. Ok, it happens. I probably should have checked the address but having been to this salon before, it simply didn't occur to me. I finally tracked down the new address and hurried to my appointment, knowing I was now running late. When I arrived I apologized and let them know that I went to the old location as it had been quite a while since I'd been able to afford coming in. I asked if there was any portion of my appointment that I could still be seen for. I was met with rudeness and a "guess that's your problem" attitude at the front desk. I was told that Erin was already with her next client and couldn't see me. I was frustrated but I left. The girl at the counter said nothing further to me. Upon arriving home I discovered that after I left the salon they charged me a no show fee, billed to my debit card. So the services that I had to stretch to afford now cost me twice as much. I called the salon and got the owner on the phone. She was short and rude. She did make a point of telling me that I was stuck with both the charge and the gift card cause she was absolutely not going to help me out with either and I could not use the gift card toward the cost of the no show. I realize that this was not entirely the salon's fault but good luck as a business if this is how you treat clients.