I receive broken furniture. At this point, I want it return and money back but zero people answer at the "Just call our service department [protected]" .. after HOURS on hold, I still got no one. When I receive broken dresser, I called store and that phone no. right away. It went downhill after that. Store said to send pictures of the broken item to [protected]@nooobody.com and if no one replies in a week, call them (you know but no one answers so you can't call, but I tried again. The FB web site person finally help after me posting on their page (THE ONLY PERSON WHO DID HELP)… they got someone to finally call me. agent 2 said it would go to a furniture fixing place and I said.. if they don't contact me.. she said call or email me.. then said email because no one answers the phone. I said I KNOW. No one contact me. I asked agent 2 for money back. She didn't respond. I went to store to talk to manager. They checked and said it was in to get fixed but I have to wait for them to call me. After agreeing to WAIT for an order because of covid I am now living with clothes in boxes because I can't use new dresser. And I would like money back but you can't get a hold of anyone. This store was newer to our area, although it was in TO for as long as I can remember you can't shop at it unless you went to TO. When it came, I never heard it was so absolutely so bad to shop at or I would never have tried. The track was broken and no screws to attach. The actually broken area, technically can't be fixed because they ripped where it screws in. And waiting to fix, or new drawers, is RIDICULOUS providing how terrible and LONG there service is. I JUST WANT MONEY BACK so I can't use it elsewhere and stop living out of boxes. O M G That was the short version. The long ver including me calling the store and again and again and at one point I swore and the Miss couldn't handle it and hung up on me. To that girl I say: "Girl - Grow Some"