I made a purchase from Ace wigs in April.2009. I received the order by May. I have been loyal to the brand of the product I had purchased for 15 years. I saw upon opening the order package that the color of 1 item was incorrect I. I spoke with Kim at Ace. He told me to send it back for an exchange. I promptly did at my own expense. I then heard nothing from the company. When I called from the East Coast after work (they are Pacific Time) I got only your voice mail on which I left several messages. I e-mailed several times with no reply from Kim or Debbie, the other associate. When I called at the beginning of the Summer from my office, during the day, I spoke with Kim. Perhaps an alternate number showing up on caller ID got Kim to actually pick up. He excused the delay with his backlog and said he would take care of it. Again time passed with no response. My online profile on the site has both my e-mail address and a phone number. I have looked at the account record on line. The “Item Status” has the order listed as shipped on 07-06-2009 on both the item in question as well as the order that had been properly filled. I have not received any package or notice from the Postal Service in connection with the exchange. A transaction with a customer amounting to $199.00 (more with postage) should be treated with more respect. I attempted again to call and email in August. I have heard nothing since. I made a purchase in April, 09. I received the wrong color in the order. As per their direction I returned the item, They have yet to make an exchange. Anyone who has had a problem with them should please go and report them to the Better Business Bureau, http://www.bbb.org/us/consumers/. They should not be allowed to stay in business to rip people off. Please spread the word.