28 Apr, 2021 → by ClaimboUser905881
Excalibur room on 4/11/21 for 6 days
1
I booked a room at Excalibur for six days beginning April 11, 2021, using a promotion I received via email for "3 nights free". Upon entering the room I was completely disgusted. There were reddish stains on the carpet, wall paper coming off walls, heater vent bent, filthy chairs with stains, and garbage tucked in the window sills. When I complained to desk staff, I was told "those are the promotional rooms" and if I wanted to upgrade I could for additional charge. I can't believe the website advertised how clean and safe it would be post-pandemic and this is how the condition of the room was!