Update by user Oct 01, 2012 After much going back & forth w/ this company, my complaint has been resolved & they now seem committed to making things right. Original review posted by user Aug 31, 2012 I received a product from essentialdermcare & the pump did not work. I emailed them to ask what I should do w/ the product since I had opened the box & the return information said the box shouldn't be opened. (How would you discover the bottle wouldn't pump if you didn't open the box??)The contact information assured me I would be responded to in 24 hrs. Well, a week went by w/ no response. I again emailed & asked what I should do & reminded them they advertised a 24 hr response. I never did receive a response. I will not order from that company again.