I have purchased several products from Essential Dermcare over the past few years. I have had two specific problems. One item wa sold in a glass dispenser, part of which broke during the course of normal usage. This was an expensive item and I had to discard 80% of the product (a 3 month supply). Essential Dermcare...
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I Ordered 12 bars of Avene soap on 7/12/2014. I received an email on 7/14 saying the product was back-ordered and would be delayed 1 or 2 weeks. Product shipped 7/28; not scheduled to be received until 8/1/2014. MasterCard charged at time of order even though product was not available. (Yes, company states that this is their...
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I bought Decleor’s Harmonie day cream through this website. Though packaging looked as it should – it was NOT the right cream in those jars. I have used this cream for a very long time and know exactly what it smells and feels like. What was in there smelled like Nivea’s cheapest *** that someone had poured...
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I purchased a $60 concealer from them and it is so oily, it makes even waterproof mascara run leaving me with raccoon eyes. when I called to see if I could exchange it for something else, I was told that only unopened merchandise was returnable. When I told her the product did not work for me, I...
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They will only take back unopened products. I bought a product that didn’t work – concealer that made my waterproof mascara bleed and they would not do a thing for me. I tried different mascaras with the same results. They said I should try the product at a spa or salon before buying anything from them. Seriously??...
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