I spent the night at your casino on Friday, 8/13/21. First, let me congratulate you on keeping your reputation as the tightest slot machines in Blackhawk. Second, out of 4 escalators, only 1 was in operation. This has been going on for some time. It is obvious that you have little concern for the elderly when you are asking them to either walk up the stairs or walk all the way around the casino to the only working escalator. I will be sure to tell my elderly friends that want to play slots about this.