On sunday, october 25, 2015, I had a reservation for a pick-up at 9:00 am. at 9:07 am, the driver called to ask for directions to my house. I told him what intersection I was near, and he paused then said that it would take him about 20 minutes to get there. twenty minutes later, I called access-a-ride and told them that the driver was lost and was already half an hour late in picking me up. the operator put me on hold while she spoke with the driver. when she came back, she stated that the driver was not lost just delayed and that he would be there in 20 minutes. I told her that 20 minutes ago the driver told me he would be there in 20 minutes. she had no response. at 10:00 am, the driver called back and said that he would be there in 5 minutes. I told him not to call me unless he was waiting outside my house. I didn't want to hear empty promises about when he would be there. when he finally pulled up at 10:10 am and I got in the car, the driver showed me a whole stack of call vouchers and said that all of them wanted to be picked up at the same time. I told him that that was an issue to take up with aar and that was not my problem. the fact that I was given 3 very different excuses as to why the driver was late makes me believe that the first one was correct — that the driver was lost. people coming to my house for the first time often have difficulty finding the address, which is why I always give the intersection (and aar always asks for the intersection). there was no reason that this driver should have had any confusion as to where he was going to pick me up. mta voucher #6200870; name of car company: company 52; car no.:100