After over 10 years of using their paid services (a couple of Skype-In phone lines, extensive usage of Skype Out, etc.), because an issue with credit card rejecting payment, they unilaterally cancelled the contract I had for such a long time, even when I fixed the problem just hours into the day of the expiration. They say that they send alerts for three days, which is true, just happened that those started late a Thursday when I happened to be offline until Monday, so I did not see the alerts until a few hours after the midnight of the expiration time. I chatted with a representative, and then with his manager, but although politely, they just said they were sorry and it was nothing they can do, so I had to start a new contract at the price of a new customer losing the price I had because of being a long time customer. The most shocking is that at times like this, when the world pandemic is making even small companies like the one I work for, extending payment dates with no penalties and even giving discounts to their customers, a Goliath like Microsoft (who now owns Skype) can be so brutally out of context and giddy. Very sad indeed. User's recommendation: Skype used to be a great company, until Microsoft bought it. Be aware!