I have had it for a year. Worked for 2 months then suddenly stopped. Talked to tech a couple of times, and they were no help. Had to replace the transformer supplying power to it. A week ago the hardwired charger stopped supplying a charge to my doorbell. Two calls to tech support and again no resolution. I finally canceled my subscription which the agent was more than happy to do to get rid of me. Product problems, and then no support.