7 Nov, 2018 → by ClaimboUser188670
Don’t stand behind there own advertisement

1

Read all the way through please and I’m sure this will be deleted by this company. I ordered a Jim’s kit from them! The price they had it for on EBay was amazing, so much that I even emailed them to make sure what was posted was what I’d be paying for. They sent an email back stating that the kit I was asking about included all 5 lids. At this point I jumped on the sale because it was a great deal! Then after I bought I contacted them because I gave incorrect address and as we was speaking I asked again for them to check and make sure the product I bought was the entire kit and not just one lid. I was informed that it wasn’t what they said in the email and there email store. I then talked to the women and she agreed with what I was saying but said she couldn’t do anything about it. I asked if they could discount it to the price I can get at my shop and she said she couldn’t. I then asked to speak to someone above her and thanked her for her help that she was just doing her job. After being on hold for 25 mins Matt came on the line and he has the power to correct his company’s mistake, and refused to. He would not ship me what his company even after I emailed them and they replied told me what I would be getting the full kit! I’m a Master Level Tech for a Harley Davidson for A highly respectfully Harley Shop in Tennessee. If we tell someone what something cost and they pay we have to honor that, this is just good business. This company Powersport Superstore is in my opinion an disgrace to our industry. If they would have just admitted there mistake and ate the cost and shipped to me I would have raved about them, but they practice bad business and have lost me forever as a customer, and I hope after reading this they have lost other also.
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