Ms Thomas, Ms Robinson and all the other BS names are absolutely horrid. To call this 'custom service' is laughable. We are trying to resolve issues and completely willing to do so but rudeness is not a substitute for sounding like you know what you're talking about. Interesting that in the background I can hear other terrible conversations takibg place. What kind of training do they all get? On more than one occasion I told 'Mr. Robinson ' to quit yelling at me and talking over me. Better Business Bureau, here I come.