I purchased 3 sets of dinnerware and flatware, which was returned to them via UPS, received in back in January 2019. After approximately 15 emails and one from them stating that I would be refunded, I have yet to receive my refund in excess of $480. My next steps will be to go through my credit card to file a claim. I would not order from them ever again, as they are shady with refunds, slow with processing, and sound completely disorganized per their emails.