Update by user Jan 28, 2020 Update:Finally spoke to a real person who actually acknowledged the problem on January 3. My order was still listed as Shipped, with a tracking #, but they in fact were out of the items. He issued my refund, which I received 10 days later. Lesson: never order directly from Benefit and NEVER right before Christmas Original review posted by user Dec 29, 2019 THE WORST!! Shipping, warehouse and customer service are severely lacking at BenefitCosmetics. Ordered November 29th (order#BC6653****) and STILL havent received it - today is December 29th! I called two weeks ago and was assured it would be shipped in time for Christmas, after waiting on hold for 37 minutes. 3 days later I received a tracking number. A few hours later the UPS tracking number updated to Delay - your package was not received at the UPS facility and it hasnt changed since. Ive emailed them multiple times asking why, where it is, when it will come, then asking to cancel the order, refund my money (charged on 12/17, then asking for ANY AKNOWLEDGMENT of these communications. Nothing. No contact. No refund. No product. Nothing. Guess Ill have to get back on hold tomorrow with an outsourced customer service rep. Soooooo disappointing, since their products are so good. Ive never in my life had such a horrible experience, and Ive been an in-line shopper forever - before that, a catalog shopper (I hate actual shopping)!