Im having identical situations with Edgepark for diabetic CGM, being told conflicting information and timelines, order is shipped , doctor had not sent information, insurance not approved order, documents received and under review. I contacted my insurance company who said payment was approved three weeks ago, The insurance rep spoke to Edgepark who said order would ship, waited 5days and no updates. So I contacted again and now told need information from Doctor! I am on SSDI and cannot believe the disregard for professionalism and jeopardy they put ID Diabetics in. User's recommendation: avoid.