I made a purchased On the 10/21/20 using Instacart, I received my order and the size I ordered were too small. I went on the 10/23 to exchange to a different size and I wasn't able to do so at the moment because area leader needs to authorize the exchanges. Lovely cashier said that I have until the 31st of October to exchange. Area leader is only available mornings and does not pick up the phone on weekends. I understand I work in retail. I went again at the time they had said and this time they told me I needed an actual receipt which I didn't receive since it was from Instacart I did have a receipt from my emails and it showed proof of purchased. The Manager told me to call Spensers which I don't know whats that since I don't purchase there. Anyways I called customer service for a solution, and they found my actual receipt and email it to me and told me I shouldn't have an issue. I go to the store and guess what!? I have an issue. They arent authorizing any exchanges and I understand that but I have been trying to exchange it since the 10/23 and it's the 10/29 now. I told the cashier that I would call the representative, so they can talk to them and give them authorization to do an exchange. So the representative calls the store and the manager goes gets the phone and puts it on silence. And walks away. I DON'T UNDERSTAND WHY I CANT MAKE AN EXCHANGE TO A PRICIER CUSTOMS AND I'm PAYING MORE MONEY.I DIDNT WANT MY MONEY BACK I JUST WANT TO EXCHANGE IT.why the manager had to be shady like that? Im confused, Im that type of person that won't make a scene or yell at workers because I am a worker and work in customer service. I just want to know why manager gave me that service. Im so disappointed. Im stuck with 2 customs that dont fit my kids. We been through a lot and wanted to make them wear at least a custom and be at home. Extremely disappointing. A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween.We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items. User's recommendation: Don’t shop at Pomona Ca Spirit Halloween.