Good day to whom it may concern I am a long time member of Flexiclub - Over the years I have always struggled to book holidays at resorts that I wanted to visit. This resulted in me having to pay additional for holidays at those resort without being able to use my Flexiclub benefits. I have first requested in September 2018 that my Flexiclub membership be terminated. I was subsequently informed in an email dated 12 September 2018 of the aspects that I must comply with for my membership to be terminated. Even though I complied with all aspects, the company continued to debit my bank account with the subscription at the end of the year. As I was involved with other matters at the time, I was unable to follow the matter up. I have again initiated steps to terminate my membership on 24 February 2021 . Several enquiries later, I was informed that my request for termination had been submitted and that the company is awaiting approval. I was informed on 27 May 2021 that I need to book my last holiday within a week as the termination of my membership was imminent. I have done so under the impression that the cancellation was only days away. Big was my surprise when 3 months later I received an email with my 2022 Annual Fees Notice, to be deducted from my bank account within a month. It appears as if the same pattern as 2018 is about to repeat. This cannot be accepted. I have subsequently send the company a threatening email on 2 September 2021, indicating that I will do whatever necessary if they again proceed as if I have not terminated the membership from my side and if they dare to deduct the next year's fees from my bank account. I requested I formal response, confirming the termination of my membership and confirmation of the cancellation of the bank debit order within two weeks. The two weeks have now passed and I did not even receive an acknowledgement of receipt. All indications are that the company will again just ignore my request for termination and continue to debit my bank account. I am in a desperate situation here as I cannot cancel the debit order from my side. A trail of emails is available on request. I am not sure how to attach it to the complaint. André Rautenbach Flexiclub Member number: 088753