Update by user Jul 11, 2018 I am hoping to receive a reply - am awaiting card for return receipt requested with signature. If I don't hear within 2 weeks from date of receipt of letter to CEO will contact FL Attorney General's office. Original review posted by user Jun 11, 2018 This company ships without paperwork. The trial offer does not have any provision to cancel after the first time. I have tried 5 times to cancel the order without any success - they keep on shipping. I have returned 5 boxes of the cream, which does not suit my skin. Please contact me with a statement containing the full amount of money returned to me. I wish this to be done IMMEDIATELY. I will be grateful for any help that you can give. I would be pleased to find their phone number that is operational at the moment - only number I have is disconnected. I presume my next step is to contact Better Business Bureau and the Florida Attorney General. Do you have other suggestions.