3 months ago I called them to tell them to cancel the auto pay authorization for my straight talk phone and that I was ending my service they said that would be fine and they did it and that was all good and well.next month I received a charge for the phone I was no longer using.once again I called them and after several different people saying no or the same scripted responses over and over one person said very politely that they would remove the auto pay authorization because that's what was wrong before even though that's what they said before that they were doing and then they would refund the charge which is the one thing that they actually did. I did receive a reversal of that monthly service fee last month. Guess what though yep this month I got charged for another full month of service which I haven't been using for 3 months.this time they're saying that the auto pay authorization has not been removed and that they were not going to refund anything because there had been activity on the account. I have made one single call with that phone which was to the voicemail to see if indeed it was still on which it was. I then called them that time from my own phone to make sure that I didn't make any actual phone calls. So for 3 months I have been calling them and calling them over and over just to get them to discontinue the auto pay which they somehow don't seem to know how to do even though they assured me that it's being done. So now I've had to file a fraud claim with my bank and I also pointed out to my credit that they did refund it last month when I asked them to revoke the authorization so it's not like it can't be proven. This in itself is enough reason that I would tell anybody don't use this service for any reason no matter how good someone says it is or how tempting it looks or whatever.that doesn't even begin to explain that they're unlimited service plan is also nothing more than errant fraud because they had the unlimited which was fine until they change the contract without notifying anyone to make unlimited mean under 60 GB at which time they were supposed to slow it down to a certain speed which was usually actually a tenth of that certain speed making it unusable. Then they came out with straight talk unlimited unlimited or something other stupid crap like that that was supposed to be actual unlimited only to revoke that.they will throttle or completely shut off your internet service at any given win if they decide that you're putting too much strain on their Network. This of course is complete crap because these networks in general use about 40% of their capacity at any time. Trust me this phone company is a complete fraud. Their phone service tries to detour you from talking to a real person four straight times unless you keep insisting that you need to talk to a real person in which case you'll receive a person that not being in any way racially offensive does not speak the language that you are speaking and will be reading a series of scripted answers that will very likely not help you.usually you have to ask to talk to your supervisor who will then be an upgraded version of the same kind of disinterested condescending person who acts like their customers are idiots who are trying to put one over on their poor little business.whatever they tell you they're going to do I wouldn't trust it as far as I can throw them. Trust me you are better off with pretty much any any phone company.I honestly don't understand how this company has survived to this day. I'm not faulting the people who are trying to just make a living doing phone service for the company even though they most of them are horrible at their jobs. However this company is blatant fraud. They're criminals they are liars they do not deserve money. The people responsible for this unethical behavior deserve prosecution to the fullest extent of the law nothing less.